:root{font-family:system-ui,-apple-system,'Malgun Gothic',sans-serif;color:#222;background:#f5f7fa}*{box-sizing:border-box}body{margin:0}.shell{max-width:1010px;margin:24px auto;background:#fff;border-radius:20px;overflow:hidden;box-shadow:0 8px 35px #2221}header{padding:18px 22px;background:#fee500;display:flex;align-items:center;justify-content:space-between;gap:15px}.brand{display:flex;align-items:center;gap:12px}.bubble{font-size:27px}.brand small{display:block;margin-top:5px;color:#655d14}nav{display:flex;gap:6px}button{font:inherit;cursor:pointer;border:1px solid #d3d9e0;background:#fff;color:#252525;border-radius:10px;padding:11px 14px}button:disabled{opacity:.45;cursor:not-allowed}nav button{background:#fff7a3;border:0}nav button.active{background:#1d242b;color:#fff}.chat{background:#b2c7d9;min-height:300px;max-height:56vh;overflow:auto;padding:24px;display:flex;flex-direction:column;align-items:flex-start;gap:13px}.bot,.user{padding:15px 17px;line-height:1.65;border-radius:14px;max-width:85%;white-space:pre-wrap;overflow-wrap:anywhere}.bot{background:white;border-top-left-radius:2px}.user{background:#fee500;align-self:flex-end;border-top-right-radius:2px}.controls{padding:22px;display:grid;gap:12px;max-width:650px;margin:auto}.choices{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}.choices button{min-height:48px}.primary{background:#262d32;color:white;border:0}.secondary{background:#edf1f5}label{display:grid;gap:7px;font-weight:600;font-size:14px}input,textarea,select{width:100%;padding:13px;font:inherit;border:1px solid #bfc9d2;border-radius:9px;background:white}textarea{min-height:110px;resize:vertical}.hint,.muted{font-size:13px;color:#576575;line-height:1.55}.error{color:#b42318;font-size:13px}.checkline{display:flex;gap:10px;align-items:start;font-weight:400;line-height:1.6}.checkline input{width:auto;margin-top:5px}.panel{padding:20px;border:1px solid #e1e6eb;border-radius:13px;background:white;display:grid;gap:12px}.panel h2{margin:0 0 7px}.adminHead{display:flex;align-items:center;justify-content:space-between}.adminHead h2{margin:0}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}.stat{background:#f1f5f9;padding:14px;border-radius:10px}.stat strong{font-size:24px;display:block}.stat small{color:#64748b}.dashboard{display:grid;grid-template-columns:0.95fr 1.2fr;gap:15px;margin-top:14px}.ticketList{display:grid;align-content:start;gap:9px;max-height:650px;overflow:auto}.ticket{display:grid;text-align:left;gap:6px}.ticket small{color:#64748b}.ticket.active{outline:2px solid #5275bd}.tag{font-size:12px;padding:3px 8px;border-radius:99px;background:#f0f1f3;width:max-content}.tag.done{background:#dff8ec;color:#176b47}.photos{display:flex;gap:8px;flex-wrap:wrap}.photos img{width:95px;height:95px;object-fit:cover;border-radius:9px;cursor:pointer;border:1px solid #ddd}.preview{display:flex;gap:10px;flex-wrap:wrap}.preview figure{margin:0;position:relative}.preview img{width:96px;height:96px;object-fit:cover;border-radius:8px}.preview button{position:absolute;top:3px;right:3px;padding:3px 6px}.adminnote{min-height:85px}.modal{position:fixed;inset:0;background:#000d;z-index:5;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;padding:15px}.modal[hidden],section[hidden],div[hidden]{display:none!important}.modal img{max-width:95vw;max-height:83vh;object-fit:contain}footer{padding:16px;color:#627080;background:#f7f9fc;text-align:center;font-size:12px}@media(max-width:680px){.shell{margin:0;min-height:100vh;border-radius:0}header{align-items:stretch;flex-direction:column;padding:14px}nav button{flex:1}.chat{min-height:280px;max-height:51vh;padding:16px}.controls{padding:15px}.dashboard{grid-template-columns:1fr}.stats{grid-template-columns:repeat(2,minmax(0,1fr))}}